Customer Support Tool - GetFernand

 GetFernand


We’ve tried every service under the sun, but, after a while, we grew increasingly annoyed that out of the bazillion customer support tools available on the market, none were actually focusing on delivering the best user experience for the people spending hours at it every day.

They all promised, « stats » and « graphs » to track your employee « productivity », always-on « live chats » that gave customers the impression you’d need to answer within seconds, overwhelming 5-column layouts with « everything at hand » or worse: the promised revolution of « IA and bots » which customers typically despise.

We'd had enough, and so we tasked ourselves with building the customer support tool we would like to use. It would be calm yet incredibly snappy, obstinately opinionated to help form better habits, and focused on building the most magical customer support experience we could.

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