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Showing posts with the label CX

Better customer services

  Key areas of improvement are:   Self-service:   81%   of customers want better self-service, yet companies believe that number is only   60%   Brand loyalty:   57%   of consumers will abandon a brand after one to two negative CX interactions but only   34%   of businesses believe that’s true   Smart offerings:   36%   of consumers want more intelligent self-service but only   11%   of businesses are prioritizing it   Options:   81%   of consumers expect more self-service options however   40%   of businesses think they have enough