AI and Customer Experience AI for CX will be used to allow tailored interaction with the individual which would allow communication at all hours of the day and allow call centres to focus on difficult issues, vulnerable people and edge cases. Customers are constantly seeking smoother and more rewarding experiences when it comes to customer service. Alongside quality and value, it's a key differentiator when we decide who we want to do business with. In fact, research suggests that it’s increasingly becoming the most important factor, as far as many of us are concerned. The term customer experience (CX) covers many areas of our interactions with businesses. How easy is it to access the products and services we want? How friendly and knowledgeable is the staff and are they able to answer any questions we have? Does the technology stack – payment processing services, for example, get in the way and cause difficulties? And if anything goes wrong, how quickly and efficiently is the busi...
Decades later, credit cards became the preferred instrument for making purchases without parting with all of your money up front, although some charge large interest fees. But times are changing yet again, with buy now, pay later (BNPL) services exploding in popularity. BNPL combines the ideas of layaway and credit cards into a potentially more appealing alternative. Unlike with layaway, a customer who uses a buy now, pay later plan doesn’t have to pay for the item in full to take it home; they only need to make the initial deposit. Generally, if paid off within a short time frame, BNPL plans don’t charge any fees or additional interest payments like credit cards do. Instead of having to pay off the item in a month, customers can pay in instalments spread out across a few months. More of a trend for the GENZ generation, make sure that you have this feature soon.
Adopting Retail Payment Trends to Attract New Buyers Retailers know that alternate payment methods help them close more sales and offer more value for consumers, but many don’t know where to start. This can leave them lagging behind early adopters, as adding new payment options creates an opportunity. First movers have the advantage.
Comments
Post a Comment