InstituteofCustomers

Customer Experience - CX Did you know 45% of consumers say they’re unlikely to become repeat purchasers with a brand after just one un-personalized experience? In today's highly competitive landscape, it's more important than ever to find efficient ways to engage customers and deliver positive retail experiences.

AI and Customer Experience AI for CX will be used to allow tailored interaction with the individual which would allow communication at all hours of the day and allow call centres to focus on difficult issues, vulnerable people and edge cases. Customers are constantly seeking smoother and more rewarding experiences when it comes to customer service. Alongside quality and value, it's a key differentiator when we decide who we want to do business with. In fact, research suggests that it’s increasingly becoming the most important factor, as far as many of us are concerned. The term customer experience (CX) covers many areas of our interactions with businesses. How easy is it to access the products and services we want? How friendly and knowledgeable is the staff and are they able to answer any questions we have? Does the technology stack – payment processing services, for example, get in the way and cause difficulties? And if anything goes wrong, how quickly and efficiently is the busi...

 Customer buy tell Also, when customers start asking you much more detailed questions, they are turning a corner in the decision-making process. Some examples are: How would we implement that? When would you expect delivery? What are the payment terms going to be?  Who's going to do this now?  How would we work this and that together?  These questions indicate a mental choice to begin grappling with the unknowns in a new environment. So, they have recognized that they've jumped into the buying zone, but other people in the organization have yet to, and they need to sell it internally. 

Call to Action  Turns out local limo companies would pay HUNDREDS of d0llars, just for a lead!  (because they would make much more later on)

  GetFernand We’ve tried every service under the sun, but, after a while, we grew increasingly annoyed that out of the bazillion customer support tools available on the market, none were actually focusing on delivering the best user experience for the people spending hours at it every day. They all promised, « stats » and « graphs » to track your employee « productivity », always-on « live chats » that gave customers the impression you’d need to answer within seconds, overwhelming 5-column layouts with « everything at hand » or worse: the promised revolution of « IA and bots » which customers typically despise. We'd had enough, and so we tasked ourselves with building the customer support tool we would like to use. It would be calm yet incredibly snappy, obstinately opinionated to help form better habits, and focused on  building the most magical customer support experience we could .