InstituteofCustomers

  Adopting Retail Payment Trends to Attract New Buyers   Retailers know that alternate payment methods help them close more sales and offer more value for consumers, but many don’t know where to start. This can leave them lagging behind early adopters, as adding new payment options creates an opportunity. First movers have the advantage.

  Key areas of improvement are:   Self-service:   81%   of customers want better self-service, yet companies believe that number is only   60%   Brand loyalty:   57%   of consumers will abandon a brand after one to two negative CX interactions but only   34%   of businesses believe that’s true   Smart offerings:   36%   of consumers want more intelligent self-service but only   11%   of businesses are prioritizing it   Options:   81%   of consumers expect more self-service options however   40%   of businesses think they have enough