InstituteofCustomers

Decades later, credit cards became the preferred instrument for making purchases without parting with all of your money up front, although some charge large interest fees. But times are changing yet again, with buy now, pay later (BNPL) services exploding in popularity. BNPL combines the ideas of layaway and credit cards into a potentially more appealing alternative. Unlike with layaway, a customer who uses a buy now, pay later plan doesn’t have to pay for the item in full to take it home; they only need to make the initial deposit. Generally, if paid off within a short time frame, BNPL plans don’t charge any fees or additional interest payments like credit cards do. Instead of having to pay off the item in a month, customers can pay in instalments spread out across a few months. More of a trend for the GENZ generation, make sure that you have this feature soon.  

  Here are the highlights. 👇         Product-Led Growth: Core   📚 The   ultimate   PLG certification.   Containing the   crucial ,   comprehensive , and   essential   knowledge you need on PLG fundamentals, t his encyclopedic curriculum journeys through everything needed to navigate the shifting model of PLG to build, launch and scale successful products.       Product Operations Certified   ⚒️ A key role,   unpacked .   Led by one of the pioneers of the field,   Chris Butler , an experienced PM, writer, and speaker with over 20 years of leadership, this course was designed to help you   understand the role   of product ops, and   upskill you in the fundamentals   needed to bring people, processes, and products together with ease.               PLG Metrics Certified   📊 Uncover the ' why ', inform the ' how '.   Whether it's your first time tackling metrics, or you've got a few years u...

  Adopting Retail Payment Trends to Attract New Buyers   Retailers know that alternate payment methods help them close more sales and offer more value for consumers, but many don’t know where to start. This can leave them lagging behind early adopters, as adding new payment options creates an opportunity. First movers have the advantage.

  Key areas of improvement are:   Self-service:   81%   of customers want better self-service, yet companies believe that number is only   60%   Brand loyalty:   57%   of consumers will abandon a brand after one to two negative CX interactions but only   34%   of businesses believe that’s true   Smart offerings:   36%   of consumers want more intelligent self-service but only   11%   of businesses are prioritizing it   Options:   81%   of consumers expect more self-service options however   40%   of businesses think they have enough